Need a hand?
Email us. There is no ticket queue and no bot in the middle: the person who built Nodi reads the inbox and writes back.
We reply within 2 business days, usually the same day.
What to put in the email
Any of this that applies. It saves a round trip and gets you a real answer first time.
- The email address you used on hellonodi.com.
- Your claim code, the one that looks like SWAN-ABCD, if it is about your plan or your subscription.
- What you were trying to do, and what happened instead.
- Your iPhone model and iOS version, if something looks broken.
- A screenshot. Always the fastest way.
Managing your subscription
Where you bought it decides where you manage it.
Bought on the web
Your download page has a billing link. Use it to change your card, see invoices, or cancel. Cannot find it? Email us and we will send it straight to you.
Bought in the app
Apple handles that billing. On your iPhone: Settings, tap your name, then Subscriptions. Or open Apple's subscriptions page. Refunds for app purchases go through Apple too.
Cancelling always stops the next renewal and never cuts short the time you already paid for. The 14 day right to change your mind is in the terms.
Quick answers first
Some things you can check without waiting on us.
- The FAQ on the home page covers the common ones: what lymphatic drainage is, how long a routine takes, what you need.
- Our articles go deeper on technique, puffiness, and building the habit.
- Lost your claim code? Search your inbox for Nodi. It is in the email we sent when you finished the questionnaire.
Something feels wrong
A charge you do not recognise, an account you want deleted, or a privacy question: say so in the first line of your email and it goes to the top of the pile. Deletion requests are covered by the rights section of the privacy policy, and they are free.